Frequently Asked Questions
If the support codes is displayed on the touch screen of the printer, refer to List of Support Codes for Printer Errors.
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Error
Network
Printing
Scan
Fax
Other
Error
- List of Support Codes for Printer Errors
- When Error Occurred
- Message Is Displayed
- 1000 is displayed
- 1003 is displayed
- 1300 is displayed
Network
- Easy Understanding Network Connections
- Solve Network Troubles with The Printer's Diagnostic Functions(Windows/macOS)
- Cannot Find Printer on Network
- Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
- Connecting with Wireless Direct
- Change to Offline (Windows)
- Check the SSID and Encryption Key of the Wireless Router Connected to Your Computer or Smartphone
Printing
Scan
Fax
Questions not Listed Above
Error
- Cannot Use Previous Applications
- Disable notifications for 2114 error
- Software does not work on macOS 15 or later
Network
- Printing Network Settings
- Switching Printer's Connection to Network or Devices
- Network Key (Password) Unknown
- Cannot Remember Printer's Administrator Password
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring Printer's LAN Settings to Defaults
- USB Connection Problems
- Updating Printer Firmware
- Wi-Fi Connection
- Network Solution 1-2-3
Printing
Scan
- Scanning Problems(macOS)
- Scan Results Are Unsatisfactory(Windows)
- Scan Results Are Unsatisfactory(macOS)
